Frequently Asked Questions

Here are some common questions and answers about the Red Oxygen system.

How do I become a reseller?

Red Oxygen is always looking to expand into new countries as well as work with partners across our current networks. If you are located in the United States, Canada, the United Kingdom, Australia, or New Zealand, please download the relevant agreement below and send your full contact details along with any questions to sales@redoxygen.com.

United States
Canada
United Kingdom
Australia
New Zealand

For enquiries outside of these countries, please complete the form below.

Reseller Application Form

How can I upgrade to a paid account?

To setup a paid account you must first start with a trial account:

Create Trial Account

Once you have downloaded the software and sent a few test messages, you can upgrade your trial to a paid account.

How can I change my daily message limit?

Your daily message limit is set to 50 by default. To have this changed, please email sales@redoxygen.com.

What is the OMS service provider URL?

The service provider URL is: https://www.redoxygen.net/oms/service.asmx.

What can I do if I keep getting error emails from Red Oxygen?

Please forward the error message to support@redoxygen.com and ask them what you need to do to have it fixed.

How do I make my Office SMS toolbar come back?

There are a few possible causes for this...

1. One of the Outlook plug-ins installed on your computer is conflicting with Office SMS. To check this:

• Click the "Help" menu in Microsoft Outlook and click "About Microsoft Outlook"
• Click "Disabled Items"
• If Office SMS is listed then it has been disabled

2. The Office SMS toolbar has been turned off. To check this:

• Click the "View" menu in Microsoft Outlook and click "Toolbars"
• Ensure that "Office SMS" is turned on

3. There is some other problem pertaining to Microsoft Outlook. To fix this:

• Click the "Help" menu in Microsoft Outlook and click "Detect and Repair..."
• Click "Start"
• Re-install Office SMS

How do I get a new installation code for Office SMS?

To get a new installation code...

• Click the "Tools" menu in Microsoft Outlook
• Click "OfficeSMS Options..."
• Click the "Account Settings" tab
• Click "Account Management"
• Click "Create or update new OfficeSMS account on server"

What is the difference between a user and an administrator?

A user can send text messages, an administrator can manage an account.

How can I manage administrators in my account?

To do this:

• Log-on to: www.redoxygen.net
• Click the "Administration" tab
• Click the "Administrators" sub-tab

How can I manage users in my account?

To do this:

• Log-on to: www.redoxygen.net
• Click the "Administration" tab
• Click the "Users" sub-tab